Females only for cultural reasons. This property has recently been reorganised, restructured and new staffing implemented, with excellent results and feedback from both temp and perm staff. The final piece of the puzzle is the Lead Butler role and all the changes should now make this property one of the best in London to work in. We have placed a new permanent Housekeeper and a Senior Housekeeper there. Both have impeccable, top end backgrounds and are two of the nicest ladies you could wish to meet.
Female Lead Butler with an UHNW residence, yacht or 5* hotel background. You must be experienced, polished, well-presented and able to work within a small permanent team, and to manage and train the temporary butler team (6-8 people) hired for each family visit.
General duties/responsibilities include –
- Responsible for and organise the day to day Butler function at the property
- Develop the temp. Butler team training programme with guidance from the House Manager
- Train and lead the temp. Butler team, ensure they are ready and equipped to deliver expectional service
- In collaboration with the HM, organise Butler rotas, aligning with other household departments
- Provide informal and formal service to family and guests using the preferred technique
- Liaise with the Head Chef
- Responsible for organisation and cleanliness of the Butler pantries
- Care of silverware, serveware, fine porcelain and crystal. Ensure use of correct products and cleaning techniques
- Maintain full pantry stock levels. Ensure ample lead time for orders, liaise with HM as required
- Maintain and update serviceware inventories and conduct regular inventory checks. Report any damaged or missing items
- Greet and welcome family, guests and visitors
- Assist with wardrobe management and organisation per client requirements and preferences; pack/unpack for travel
- Work with the HM to develop and maintain the house manual with focus on family preferences and service delivery
- Work with the HM and Head Chef to develop, maintain and keep updated family preferences records
- Responsible for purchasing preferred toiletries, products and supplies
- Monitor for maintenance and repair issues and immediately report to HM
- Respond to and deal with family requests, ensure requests are completed in a timely, efficient manner
- General assistance to the HM and you will be first point of contact in the HM’s absence.
Candidate requirements –
- Good previous Butler experience at the high-end
- Ability to train, manage and run a Butler team
- Ability to ensure consistent exceptional service delivery at all times
- Enjoy working within a small team
- Polished, well-presented, good manners and etiquette
- Cheerful, positive personality
- High level of discretion, integrity and reliability.
The family are in residence for a total of appoximately 5-6 months over a year. When not in residence it is Mon-Fri, 9 – 5 pm. When the family are in residence everyone works a 6 day week on either an early or late shift and slightly longer hours. Meals provided on duty and also a taxi home when on late shifts. Uniformed postion (black trousers, shirt, shoes).
Start – ASAP, will wait for the right candidate
Salary – £55-£60,000 DOE, pension, private health insurance, 5 weeks paid holiday, plus Bank Holidays.
CVs in Word or Docx format please.